DeliveriesDeliveries within GreeceWe currently offer free "Geniki Taxydromiki" standard delivery within Greece for orders equal or more than 40€. Orders less than this amount will be charged with 4€ extra for delivery costs..
- Attention: Matis company will charge delivery costs, whenever a customer requires a delvery to be haddled from another courier except "Geniki Tahidromiki".
Deliveries Outside Greece
All deliveries outside Greece are carried over by DHL. Transfer costs, are calculated for each order, within the customer' s basket.
- For ALL EU countries delivery costs are free, as long as each order exceeds the amount of 400 euros. Otherwise delivery costs will apply.
- For the rest of the World delivery costs will always apply.
Attention: Matis company is not responsible or willing to pay any additional costs that may occure from import duty or other taxes, fees and charges applied by customs or other authorities in the country of receipt.
What are the rules for the delivery of a parcel?Our couriers typically deliver Monday to Friday, 8am - 7pm (please note Saturday and Sunday are not classed as working days). A signature is requested upon delivery. If you're not in when our couriers first try to deliver and they cannot find a safe place to leave your parcel, they will leave a card and then attempt to deliver it one more time over the next working days. Follow the instructions on the card left by the courier to arrange a redelivery of your order. If you would like to specify a safe place or a particular neighbour for your parcel to be left with, you can add these instructions in the space provided on the checkout page..If you have any questions related to your delivery please call us on 30 210 9565258 or email as at firstname.lastname@example.org.
The delivery days are mentioned below:
For the big cities of Greece [next working day]
For Crete, Rhodes and not easily accesible areas [2-5 weorking days]
For European Countries [Depends on the delivery choise that the customer will make]For the rest of the world [Depends on the delivery choise that the customer will make]
Attention: Matis company cannot make same day deliveries in Athens or deliver during the weekends. If such a request is ordered then all delivery costs are paid by the customer.
Online tracking of an order
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Please note, we are unable to change your delivery address once an order has been placed.
Greek Bank holidays are not classified as delivery days, please allow an extra working day for deliveries over Greek Bank Holidays detailed below:
1/1 New Years’6/1 Epiphany27/2 Shrove Monday25/3 Independence Day13/4 Orthodox Good Friday14/4 Orthodox Good Saturday15/4 Orthodox Easter16/4 Orthodox Easter Monday1/5 Labour Day4/6 Orthodox Whit Monday15/8 Assumption28/10 Ochi Day25/12 Christmas Day26/12 Second Christmas Day